10/30 公共圖書館 心得與筆記
圖書館讀者權益
Library Customer Bill of Right, 1990
1. Library customers will always be treated courteously, in all circumstances and at all times
2. Library customers will be able to check out books and other materials, register for new cards, and pay fines without undue red tape or other delays.
3. Library customers will be able to get current best-sellers and popular materials at all salt Lake county libraries.
4. Library customer complaints/problems will be resolved in forty-eight hours whenever possible.
5. Library customers' phone call will not be transferred or left on 'hold" unnecessarily.
6. Library customers should expect staff to make the Library System work for them.
7. Library customers will be able to suggest new materials and services, and find out what happens to their suggestions.
8. Library customers who are children have the same rights and responsibilities as adult library customers.
9. Library customers are entitled to accurate information and answers to all their questions. There are no stupid questions.
10. Library customers are entitled to clean, safe, reasonably quiet library buildings.
中譯
1. 圖書館的顧客在任何情況下，都將被禮貌對待
2. 圖書館的顧客能夠不被查找書籍和其他資料、辦新卡、支付罰款等，沒必要的繁文縟節所延誤 3. 圖書館的顧客能夠在所有鹽湖城的圖書館，獲得目前的暢銷書和流行資料
4. 圖書館的客戶投訴和問題會儘可能在48小時內得到解決
5. 圖書館顧客的電話不會被不必要地轉接或"保留"
6. 圖書館的顧客可以期望館員能利用圖書館系統幫助他們
7. 圖書館的顧客可以建議新的資料和服務，並檢查他們的實行狀況
8. 圖書館的兒童顧客和成人顧客享有相同的權利和職責
9. 圖書館的顧客有權得知準確的資訊並被回答所有問題。沒有所謂愚蠢的問題。
10.圖書館的顧客都有權享有清潔、安全、安靜的圖書館
※下禮拜小考 測驗與期中考的差距
Library Customer Bill of Right, 1990
1. Library customers will always be treated courteously, in all circumstances and at all times
2. Library customers will be able to check out books and other materials, register for new cards, and pay fines without undue red tape or other delays.
3. Library customers will be able to get current best-sellers and popular materials at all salt Lake county libraries.
4. Library customer complaints/problems will be resolved in forty-eight hours whenever possible.
5. Library customers' phone call will not be transferred or left on 'hold" unnecessarily.
6. Library customers should expect staff to make the Library System work for them.
7. Library customers will be able to suggest new materials and services, and find out what happens to their suggestions.
8. Library customers who are children have the same rights and responsibilities as adult library customers.
9. Library customers are entitled to accurate information and answers to all their questions. There are no stupid questions.
10. Library customers are entitled to clean, safe, reasonably quiet library buildings.
中譯
1. 圖書館的顧客在任何情況下，都將被禮貌對待
2. 圖書館的顧客能夠不被查找書籍和其他資料、辦新卡、支付罰款等，沒必要的繁文縟節所延誤 3. 圖書館的顧客能夠在所有鹽湖城的圖書館，獲得目前的暢銷書和流行資料
4. 圖書館的客戶投訴和問題會儘可能在48小時內得到解決
5. 圖書館顧客的電話不會被不必要地轉接或"保留"
6. 圖書館的顧客可以期望館員能利用圖書館系統幫助他們
7. 圖書館的顧客可以建議新的資料和服務，並檢查他們的實行狀況
8. 圖書館的兒童顧客和成人顧客享有相同的權利和職責
9. 圖書館的顧客有權得知準確的資訊並被回答所有問題。沒有所謂愚蠢的問題。
10.圖書館的顧客都有權享有清潔、安全、安靜的圖書館
※下禮拜小考 測驗與期中考的差距
